Where we send your data

Privacy Policy - Muskrover

🔐 Privacy Policy

Muskrover - Your Privacy Matters to Us

Protecting Your Personal Information

At Muskrover, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our premium auto parts. We comply with GDPR, CCPA, and other international privacy regulations.

Company Information

Data Controller: Muskrover GmbH

Address: Hauptstraße 123, 10115 Berlin, Germany

Email: privacy@muskrover.com

Phone: +49 (0) 123 456 789

Data Protection Officer: dpo@muskrover.com

Information We Collect

Personal Information You Provide

Data Type Purpose Legal Basis
Name, Email, Phone Account creation, order processing Contract performance
Billing & Shipping Address Order fulfillment, delivery Contract performance
Payment Information Transaction processing Contract performance
Vehicle Information Part compatibility, recommendations Legitimate interest
Communication History Customer support, service improvement Legitimate interest

Information Automatically Collected

  • Website Usage Data: Pages visited, time spent, click patterns
  • Device Information: IP address, browser type, operating system
  • Cookies & Tracking: Session cookies, analytics cookies, marketing cookies
  • Location Data: General location for shipping and tax calculations

How We Use Your Information

🎯 Primary Uses

  • Processing and fulfilling your orders
  • Providing customer support and technical assistance
  • Sending order confirmations and shipping updates
  • Managing your account and preferences
  • Ensuring website security and preventing fraud

Marketing Communications (With Your Consent)

  • Product recommendations based on your vehicle
  • Special offers and promotional campaigns
  • New product announcements
  • Educational content about auto parts and maintenance

Analytics and Improvement

  • Website performance optimization
  • Understanding customer preferences
  • Improving product recommendations
  • Enhancing user experience

Information Sharing

We do not sell your personal information. We may share your data with:

Service Providers

  • Payment Processors: Stripe, PayPal (for secure transactions)
  • Shipping Partners: DHL, FedEx, UPS (for order delivery)
  • Email Services: Mailchimp, SendGrid (for communications)
  • Analytics: Google Analytics (anonymized data only)
  • Customer Support: Zendesk, Intercom (for support tickets)

Legal Requirements

We may disclose information when required by law, court order, or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or security threats
  • Protect the safety of our users

International Data Transfers

🌍 Global Operations

As we serve customers worldwide, your data may be transferred to and processed in:

  • European Union: Primary data processing (Germany)
  • United States: Cloud services with adequate safeguards
  • Other Countries: Only with appropriate data protection measures

Safeguards: We use Standard Contractual Clauses (SCCs) and ensure all transfers comply with GDPR requirements.

Your Privacy Rights

📋 Right to Access

Request a copy of all personal data we hold about you

✏️ Right to Rectification

Correct any inaccurate or incomplete personal information

🗑️ Right to Erasure

Request deletion of your personal data (right to be forgotten)

⏸️ Right to Restrict Processing

Limit how we use your personal information

📤 Right to Data Portability

Receive your data in a structured, machine-readable format

❌ Right to Object

Object to processing based on legitimate interests or marketing

⚡ How to Exercise Your Rights

Contact us at privacy@muskrover.com or use our online form. We will respond within 30 days and verify your identity before processing requests.

Cookies and Tracking

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Website functionality, security Session/1 year
Analytics Cookies Usage statistics, performance 2 years
Marketing Cookies Personalized ads, retargeting 1 year
Preference Cookies Language, currency, settings 1 year

You can manage cookie preferences through your browser settings or our cookie consent banner.

Data Security

🛡️ Security Measures

  • Encryption: SSL/TLS encryption for all data transmission
  • Access Controls: Role-based access with multi-factor authentication
  • Regular Audits: Security assessments and penetration testing
  • Data Minimization: We only collect necessary information
  • Staff Training: Regular privacy and security training for employees
  • Incident Response: Procedures for data breach notification within 72 hours

Data Retention

How Long We Keep Your Data

  • Account Information: Until account deletion or 3 years of inactivity
  • Order History: 7 years for tax and legal compliance
  • Marketing Data: Until you unsubscribe or object
  • Website Analytics: 26 months (Google Analytics default)
  • Support Communications: 3 years for quality assurance

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@muskrover.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Update the "Last Modified" date
  • Notify you of significant changes via email
  • Obtain consent for material changes affecting your rights

📞 Privacy Questions? Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to reach out.

🔒 Data Protection Officer

dpo@muskrover.com

Privacy-specific inquiries

📧 General Privacy

privacy@muskrover.com

Response within 48 hours

📱 Phone Support

+49 (0) 123 456 789

Mon-Fri: 9:00-18:00 CET

📍 Postal Address

Muskrover GmbH - Privacy Team

Hauptstraße 123, 10115 Berlin, Germany

Last Updated: January 2024

Version: 2.1

This Privacy Policy complies with GDPR, CCPA, and other applicable privacy laws.